10× the donations at the holidays. Fewer temps to handle them.
Metropolitan Ministries has served poor and homeless families in Tampa since 1972. See how bringing gift processing into its own office cut holiday temp costs and brought day-to-day processing down to one associate.
A lockbox service that wasn't keeping up.
Metropolitan Ministries puts great emphasis on prompt receipting with as few staff as possible. After about a year with a lockbox service, problems with processing times, rejection rates and the vendor relationship sent the team looking for another solution.
And every holiday season, daily donation volume jumps by an average of ten times.
They brought gift processing into their own office.
How a ministry keeps pace with holiday giving
- Why Metropolitan Ministries left its lockbox service
- How check amounts are read automatically, with no typing by hand
- How most receipts now go out within 24 hours
- How the team handled a tenfold holiday spike with fewer temps
- What day-to-day processing looks like with one associate
“We have been blessed to be associated with AQ2. Over many years we have enjoyed the ease of digital banking and smooth importing to Raiser's Edge provided by AQ2’s products. But even more impressive than their product is the amazing staff behind the product. Everyone from support personnel to technicians to developers have come to our aid with stellar responsiveness, creative answers, and unwavering kindness. We appreciate their product, but we cherish the relationship.”
Metropolitan Ministries has since moved from Raiser’s Edge to Virtuous, and AQ2 moved with them.
Built for missions, not transactions.
Read the full Metropolitan Ministries story.