120,000 gifts a year, with receipts out within 48 hours.
Milwaukee Rescue Mission has served Milwaukee's hurting and homeless neighbors since 1893. See how it processes every gift in its own office, from opening the mail to mailing the receipt, even when 2,000 gifts arrive in a day.
Peak season means up to 2,000 gifts a day.
A gift processing staff of three to five handles about 120,000 gifts a year, with temps brought on for the busy fall season. The goal: a receipt in the mail within 48 hours of receiving each gift.
That covers opening the mail, batching, scanning and verifying, saving gifts to the donor system, and sending receipts. And the new system had to be live within 30 days.
The quicker a receipt goes out, the quicker the next gift comes in.
How a mission founded in 1893 receipts every gift fast
- How the team met a 30-day implementation deadline
- What phase one and phase two each added
- How Raiser's Edge integration checks donor records and appeal codes
- Two date-stamped examples, including 2,148 donations received in one day
- Everything the 48-hour receipt goal covers, from mailroom to mailbox
“It’s accurate and affordable - allowing us the ability to be good stewards of resources on both fronts.”
Milwaukee Rescue Mission has since moved from Raiser’s Edge to Virtuous, and AQ2 moved with them.
Every gift in 48 hours.
Read the full Milwaukee Rescue Mission story.